Shipping policy

 

ESTIMATED SHIPPING TIMES

(Please note: All estimates below show transit times after our standard 2–5 business days production window.)

 

Destination	Estimated Delivery Time
Japan	2–4 Business Days
Malaysia, Singapore	3–5 Business Days
Hong Kong SAR, Bulgaria	5–7 Business Days
Romania	5–8 Business Days
Major EU/International Hubs	6–10 Business Days
USA, Canada, Australia	7–12 Business Days
Croatia, Estonia, Israel	7–15 Business Days
Cyprus, Latvia, Malta	20–30 Business Days

 

SHIPPING RATES

• International: We offer Free Standard Shipping on all international orders!
• Romania: Shipping fees are calculated automatically at checkout based on your order. Enjoy Free Standard Shipping on all orders over 400 RON!

CUSTOMS, DUTIES & TAXES

We are committed to a transparent shopping experience. Please review the details below regarding how taxes and duties are handled based on your destination:

• European Union (EU) Orders: We are pleased to offer final-price transparency for our EU customers. The total shown at checkout is the full amount you will pay, ensuring there are no additional customs duties or tax-related charges due upon delivery. We manage all mandatory EU customs requirements—including the flat-rate customs duty—on your behalf at the time of purchase.

  Please note: While we ensure your order is fully cleared for delivery, local customs authorities or postal carriers in certain countries may occasionally apply a minor, incidental handling or processing fee for administrative services. These rare charges are outside of our control and are not related to customs duties.

• International Orders (Outside the EU): For all shipments to destinations outside of the European Union (e.g., USA, Canada, Australia, UK, Switzerland): Any import duties, customs fees, or government-imposed tariffs are not included in the item price or shipping cost. These charges are the responsibility of the customer and are typically collected by the local courier or customs authority upon delivery. As the importer of record, you are responsible for complying with all laws and regulations of the destination country. We encourage you to check with your local customs office for information on potential fees before placing your order.

MISSED DELIVERIES & WRONG ADDRESS

Please ensure your shipping address, phone number, and email are 100% correct at checkout. Because our production and fulfillment system is fully automated, we cannot change delivery details once an item enters the production stage. If a package is returned to our facility because of an incorrect address or a missed courier delivery, the customer will be responsible for the cost of re-shipping the item.

Note: Our "Major EU/International Hubs" category (6–10 business days) includes: Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, Ireland, Italy, South Korea, Netherlands, Norway, Poland, Sweden, Hungary, Lithuania, Slovakia, Slovenia, United Kingdom and the United Arab Emirates.